Refunds & cancellations

Overview

Jyurniq sells digital products only: Pro access, Jyurnel packs, and à la carte feature unlocks. Payments are processed in INR through our payment partner (Cashfree Payments). This page explains when a refund or cancellation may apply.

By completing checkout you also agree to our terms & conditions.

What you are buying

Pro - time-limited access to Pro-included features for the period shown at purchase.
Jyurnel packs - digital balance credited to your account to spend on catalogue unlocks and related features.
À la carte unlocks - permanent (or as described) access to a specific layout, widget, or design for your account.

These are intangible digital goods delivered electronically as soon as payment succeeds. There is no physical shipping and no “return” of goods in the traditional sense.

Order confirmation and delivery

After a successful payment, Pro time, Jyurnels, or unlocks are applied to the signed-in account used at checkout. You can review purchases under Pricing → history (or your wallet / unlocks views). If payment succeeds but you do not see the purchase within a short time, contact us with your order ID before requesting a chargeback.

Cancellations

You may abandon checkout before payment is completed; no charge is made.
Once payment is successful and digital access or Jyurnels are delivered, the order is complete and cannot be cancelled in the cart-style sense.
Pro access runs until the end of the purchased period. Ending Pro early does not automatically create a partial refund unless we agree under the refund cases below.
Jyurnels already spent on unlocks cannot be “cancelled”; the unlock remains on the account.

When we refund

We will refund (or credit an equivalent remedy) when:

You were charged more than once for the same order, or charged an incorrect amount because of a clear billing error on our side.
Payment succeeded but Pro, Jyurnels, or the unlock were not applied to your account, and we cannot fulfil after you contact us.
A verified technical failure on Jyurniq prevented delivery of a paid digital product you paid for.

We may, at our discretion, offer a goodwill refund or account credit within 7 days of purchase if Jyurnels are still unspent and Pro / unlock benefits have not been meaningfully used.

When we do not refund

Change of mind after successful delivery of digital access.
Jyurnels that have already been spent, or unlocks already applied to the account.
Pro time that has already been used (including unlocking or using Pro-only features during the period).
Purchases made with incorrect account details you control (wrong signed-in user), except where we can clearly reverse and re-apply.
Issues caused by your device, network, or payment method bank after Cashfree confirms success and we have fulfilled the order.
Holiday or third-party travel enquiries - those are not Jyurniq digital product purchases.

How to request a refund

Email support@jyurniq.in or use the contact form with topic related to billing.
Include your account email, approximate purchase time, amount in INR, and the order ID from Pricing history.
Describe the problem (duplicate charge, missing credit, and so on).

We aim to respond within a few business days. Approved INR refunds are sent back to the original payment method via our payment partner and typically appear in 5–10 business days, depending on your bank or UPI app.

Chargebacks

Please contact us first so we can fix delivery or process a refund. Unjustified chargebacks after digital delivery may lead to suspension of the account and reversal of Pro, Jyurnels, or unlocks tied to that payment.

Changes

We may update this policy as products or payment partners change. The “Last updated” date above shows the current version. The policy in force at the time of purchase applies to that order.

Contact

Billing and refunds: support@jyurniq.in · Contact form